How to Cancel or Manage Your Subscription

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FAQs

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Last updated:

November 19, 2023

If you subscribed via the Apple App Store (iOS)

Open the Settings app on your iPhone or iPad
Tap your name
Tap "Subscriptions"
Tap the subscription you'd like to cancel
Tap "Cancel Subscription." You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.

If you are not able to follow the instructions above, visit Apple's support page for more information: https://support.apple.com/en-us/HT202039

If you subscribed via the Google Play Store (Android)

On your Android device, go to your subscriptions in Google Play
Select the subscription you want to cancel
Tap "Cancel subscription"
Follow the instructions

If you are not able to follow the instructions above, visit Google's support page for more information: https://support.google.com/googleplay/answer/7018481

If you subscribed via the website

In the Balance Pro app, tap the Settings tab
Tap on Balance Pro Premium at the top of the screen
Tap Manage Subscription

If the above method does not work, please contact us.

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